Our Service
Provide fast and high quality pre-sale and after-sale service
We are committed to providing professional and efficient solutions for HDPE microduct systems worldwide.
From product consultation and customized solutions to production, delivery and after-sales support, we are with you every step of the way.
Your satisfaction is our greatest motivation.
Management
High Quality Service
High Quality Production
Automatic Production
For wholesale
- Stable supply capacity to meet large-scale demands.
- Competitive pricing with reliable quality assurance.
- Flexible packaging and fast delivery.
- Long-term cooperation and growing together.
Bulk supply Fast delivery Reliable partner
For contractor
- Easy-to-install solutions save time and labor.
- On-site technical support and installation guidance.
- Durable products ensure long-term performance.
- Help you complete projects efficiently and safely.
Installation support On-site service Project success
For engineering company
- Customized solutions for complex project requirements.
- Professional technical support and design assistance.
- High-quality products ensure project reliability.
- Work with you from planning to successful delivery.
Technical support Customized solutions Project reliability
For reseller
- Diverse product range to meet market needs.
- Attractive pricing and marketing support.
- Reliable supply chain and after-sales service.
- Build your business and grow together.
Product variety Marketing support Win-win growth
After-sales services
Quick Response
We respond to your inquiries promptly and provide professional solutions.
Problem Solving
Our team solves issues efficiently to ensure your operations run smoothly.
Continuous Support
We provide long-term support and follow-up to ensure your satisfaction.
FREQUENTLY ASKED QUESTIONS
Project FAQs
Use the answers below as a starting point. If the application is specific, send the dimensions, environment and drawings to the Oulu team for a focused response.
What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, insurance, origin, and other export documents where required.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when we have received your deposit and final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sales contact.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance and 70% balance against the copy of B/L.
What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyoneâs satisfaction.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also the most expensive way. Sea freight is the best solution for big amounts. Exact freight rates can be provided after we know the amount, weight and preferred shipping method.
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